Online Health Centre

Chat with a Veterinarian now via Video, Phone, or Message

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"Pet Care from the Comfort of your own Home"

Telehealth has Arrived!

Our mission at Elmwood Vet Hospital is to understand your pet needs and provide accurate guidance and advice. We can help you with numerous concerns, from puppy and kitten advice to behavioural and dietary consults to end of life discussions. We can also assist with determining the urgency of a situation and deciding whether your pet requires immediate care or whether you can wait to see us during regular hours or alternatively provide some management at home.

"In an effort to reduce the risk of coronavirus (COVID-19) to our staff and clients while continuing to provide care options to our patients we are now offering telehealth services as an add-on to our in-hospital services. We are still open at our physical address and plan on continuing to provide veterinary services, food and prescriptions to our clients by any measures that will reduce risk of exposure to this virus to everyone."

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"Meet with an Elmwood Veterinarian via Message, Phone, or Video"

Book a Consultation

Book a one-one-session via video, phone, and message with a Veterinarian to handle your needs

Chat with a Veterinarian

message Communication

  • Have an in-depth conversation with our Veterinarian via the messaging system within our platform
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.
Phone Call with a Veterinarian

phone Communication

  • 15 minute phone conversation with a Veterinarian. We call the number you provide!
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.
Video Call with a Veterinarian

video Communication

  • 15 minute video conversation with a Veterinarian. The video consultation is done within our platform, no downloads needed!
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.
Follow-up Video Call with a Veterinarian

video Communication

  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.
Follow-up Phone Call with a Veterinarian

phone Communication

  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.
Follow-up Chat with a Veterinarian

message Communication

  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.
Pet food order and prescription refills

message Communication

  • You can attach pictures of the food or medication you require.
  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.
Weight loss Video Call with a vet tech.

video Communication

  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.
Weight loss Chat with a vet tech

message Communication

  • Attach any supporting videos, pictures, or documents for our professional to review to assist in our dental talks.
  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.
Surgery post-op update Chat

message Communication

  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.
After business hours, Is this is emergency or can it wait until tomorrow?

message Communication

  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.

About Elmwood Veterinary Hospital/Hôpital Vétérinaire Elmwood

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We are a full service general practice and welcomes both emergency treatment during office hours as well as pet patients in need of routine medical, surgical, and dental care. We also offers holistic veterinary services like veterinary acupuncture, Chinese and Western Herbal medicine, natural supplements and food consults.

How Our Platform Works

It's extremely easy to use our consulting platform. Follow the simple steps below!

Sign-Up

Get started with our platform by clicking the ‘Register’ button in the top right corner. There is no fee to sign-up!

Schedule Appointment

Once in the application, select your preferred communication channel (video, phone, or message) and select an available time slot. For messages, a time slot is not needed and our experts typically respond in 24 hours.

Communicate with your Expert

Our unique communication system provides a high quality video chat with an expert within the browser on your phone or desktop, no app install required! If you don`t have camera, our experts will call you on the phone!

Consultation Summary

Our experts provide a written summary of your consultation that`s available for you viewing at any time.

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Webstore for our clients!

Shipping Free for orders over 150$, Register now!

Visit our webstore at: https://www.myvetstore.ca/elmwoodvethospital

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